Focusing on you, our customer
As our customer you are our highest priority, and in our work we do everything we can to meet your needs in the best way possible and to find solutions to the challenges facing you. To get a better understanding of these things it is important for us to continually get input on our work and how you see us as a partner. Here we tell you more about our work on this.
Whether you are part of a big multinational, run your own business, are a user or an end-consumer, your input is an important focus of our work. Among other things, your input helps us to develop better services, improve our relationship and interaction with you as our customer, and make better strategic decisions so that we can support your business. This means that as a customer you can have an impact, both when we create new services and more generally. This is what one of our customers says about our customer-focused work:
“As a customer of Enento I feel they are always paying attention to me, and various suggestions I have made for improvements have been taken up”
Improved customer experience
The experience that you, as a customer, have with us at Enento is incredibly important. That’s why we get together across different areas throughout Enento to improve together and share our experience. It ensures that we prioritise the right things and that no important elements are missed. The input you provide is well taken care of by the person responsible, who always works to give you the best customer experience possible.
To ensure that we are moving in the right direction we have key indicators that we have established jointly and that we monitor, all to constantly improve. In addition, we continually train our colleagues so that they know how to make the best use of the input we get – an important tool in our work to improve the customer experience.
Here you can read more details how we do this work related to our company brands UC in Sweden, Asiakastieto in Finland and Proff in Norway.
Sweden
Finland
Norway
Real estate information
We offer real estate information services which will give you all the information you need on real estate and their background.
Information on buildings and residents
We can provide you with valuable information on buildings, their residents or companies and housing association apartments. Depending on your industry, you can get permission to use, for example, the building information, the resident survey and the information of the purchase price register of housing association apartments. Resident information can be used for managing and property maintenance purposes.
Services for real estate agents
We can help you to get a suitable information package for different stages of trading more easily than by selecting separate documents. Our local services report provides information on schools, shops, public services and transportation in the area for your ad and with reliable distances. With our help, you will be able to facilitate your own work, and you can trust that you have the correct information.
Real estate information services
The information is provided in a clear, understandable format so your decision-making will be effective and safe. Our service includes official real estate documents, easy to use real estate information reports, map services, information of the purchase price register, online service solutions for real estate business and resident survey.
Services to identify and show the value of your company
A certificate from us, whether it is a UC Sigill or a Rating Alfa, is a powerful tool both today and in the future. It shows your company’s creditworthiness to others.
Ratings and Certificate
Our certificates show a company’s positive financial figures, background information and good payment behaviour allowing the customers, partners, creditors and other stakeholders to feel secure that the cooperation with the company is based on a steady foundation.
Identifying the market position
When you want to keep up with competitors’ actions in the market, or when you try to find ways to strengthen your own market position, our Competitor and Field Report is a very cost-effective tool for background work. It is also suitable for evaluating investments and preparing acquisitions.
