In 2024, we conducted a double materiality assessment in alignment with EU’s Corporate Sustainability Reporting Directive (CSRD) and European Sustainability Reporting Standards (ESRS) requirements to identify, assess, and prioritize our most significant sustainability-related impacts, risks and opportunities. In the process we evaluated both our actual and potential impacts on people and the environment (impact materiality), as well as the financial risks and opportunities arising from these impacts (financial materiality).
The material impacts identified through the double materiality assessment are categorized according to the relevant ESRS topical standards linked to
- climate change
- own workforce
- consumers and end-users
- our business conduct.
Our material topics per category
Climate change
Although our direct greenhouse gas emissions are limited, we have identified climate emissions as a material impact due to our commitment to global climate goals. By prioritizing climate emissions in our reporting, we want to demonstrate accountability and alignment with the increasing regulatory and societal focus on addressing climate-related impacts. Energy consumption was assessed to be a material as part of the emissions reduction actions.
Own workforce
As a Nordic operator, we have a strong tradition of fair and equitable working conditions, supported by robust labor laws and social frameworks. Beyond simply meeting these high regulatory standards, we actively go further to ensure a positive impact on our employees.
We prioritize well-being, diversity, and professional development, fostering an inclusive and supportive work environment. You can read more about our empowering people activities in this article published on Feb 19th, 2025.
Consumers and end-users
We manage sensitive information on a large number of individuals across the Nordic countries. Even though we employ robust practices to protect the personal data of our customers and end-users, we recognize that data protection is an ongoing critical process that requires continuous updates and improvements. The potential negative impacts of such a breach could include harm to individuals through misuse of sensitive data. But due to our stringent policies and compliance with data protection laws such as General Data Protection Regulation (GDPR), the likelihood of a serious data breach was considered very low.
Business conduct
In our business trust plays a pivotal role as our customers include licensed operations that adhere to strict regulations. As a listed company, we meet rigorous requirements, supported by a corporate culture that emphasizes ethical business practices. We continuously update our corporate policies and related documents to maintain high standards. This culture impacts every employee, shaping how the entire organization operates, and thus, the topic was identified as a positive impact in the double materiality assessment.
Further information
You can read more about our a double materiality assessment conducted in 2024 and its results in our Annual and Sustainability Review 2024.