Enento Group, a leading provider of digital business and consumer information services in the Nordic region, is excited to announce a new strategic cooperation with Ebbot, a pioneer in AI-driven customer service solutions. This partnership will introduce Ento, an AI-based virtual customer service representative designed to enhance the customer experience across all Enento brands, marking the beginning of a new era in customer service excellence.
Ento will leverage Ebbot’s advanced AI technology to provide efficient, agile, and forward-thinking customer support. This initiative aligns with Enento’s commitment to creating a coherent and seamless customer experience across its various brands, including Asiakastieto in Finland, UC in Sweden and Proff in Norway and Denmark.
“With millions of people seeking information from our websites, we recognized the need for a robust solution to streamline customer interactions and improve accessibility. Ento will play a crucial role in ensuring our customers can effortlessly find the information they need and get the support they want, thanks to Ebbot’s cutting-edge AI technology,” says Arto Paukku, Chief Marketing and Customer Officer at Enento Group.
Ento chatbot plays a key role in Enento’s Nordic sales, customer support and marketing digitalization journey. The integration of Ento is set to transform how Enento engages with its customers by enhancing efficiency. It will provide instant responses to customer inquiries in different languages, reducing wait times and improving customer satisfaction. The chatbot will be developed based on customer interactions and feedback to meet evolving customer needs.
“We are thrilled to partner with Enento and bring our AI expertise to their customer service operations. Ento represents a significant step forward in utilizing AI to create more intuitive and responsive customer service experiences,” says Anders Clarin, CEO at Ebbot.
Ento is available on the following Enento websites:
- Uc.se
- Minuc.se
- Allabolag.se
- Asiakastieto.fi
- Asiakastieto.fi/yritykset
- Asiakastieto.fi/omatieto
- Proff.no
- Proff.dk
For more information, please contact:
Arto Paukku
Chief Marketing and Customer Officer
Enento Group
arto.paukku@enento.com
Axel Hellström
Chief Marketing Officer
Ebbot
axel@ebbot.ai
