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Valitse kieli

Thank YOU, our customers, and colleagues for the great week!

Enento Group’s first ever Voice of the Customer week was a great success! Our purpose was to help us selves reinforcing the importance of Customer Experience, and I think we took some long steps on that journey.

We all have a role in delivering this superior Customer Experience. During the week full of fun activities, we presented and discussed about these roles. We established training sessions and workshops – we strengthened our collaboration and learned from each other. The cross-functional discussions and sessions fostered a spirit of unity and continue to build our Customer First Culture. And of course: We all got the opportunity to meet our customers!

Now we would really like to thank our incredible customers who took the time to share their thoughts and opinions with us. Your input is gold to us, and it helps us become even better and make informed decisions that align with our Customer needs.

Putting customer first, it’s not just a matter of one special week – it must be Prio 1 in every day. As we move forward, it is essential that we continue prioritizing the voice of our customers in everything we do. We will ensure that the insights we gain are integrated into our decision-making processes, projects, and initiatives. So, by staying connected with our customers and utilizing their feedback, we can and will consistently work to deliver a Superior Customer Experiences, hopefully even exceeding the expectations TOGETHER!

Let’s keep in touch! ❤️

PS. Have you already seen our latest customer case, Proff and Mathallen? Please check it out HERE

Maria Lallerman

Nordic Head of Customer Operations

Maria is customer obsessed and she has been working within the finance and banking business for the last 20 years, inspired and motivated to create a customer experience no matter in what areas shes been working in or being responsible for. In her spare time she lives a very active life and she enjoys to be outdoor in the woods with her dog or in the gym pumping iron or in the hockey rink watching her sons playing. She also enjoy traveling both abroad especially to Spain or to her country house in the southern part of Sweden, Båstad. Here she writes about customers and our strategy to create a Superior customer experience, our digitalization and modernization journey and customer success stories.

Other posts by Maria Lallerman