Data at the center of customer understanding and automatization
Aktia is a Finnish asset manager, bank and life insurer that has been creating wealth and well-being for 200 years. Aktia utilises Asiakastieto’s services in both its private and corporate banking in handling loan offers, managing the customers’ collaterals and supporting customer understanding.
“Thanks to the services of Asiakastieto, we are able to increase our own customer understanding and handle customers’ needs with greater quality and speed. When customer relationships are led with data, the quality of the service increases and needs can be predicted better,” says Aktia’s Head of Lending Pia Wikgren.
Aktia and Asiakastieto’s long-standing cooperation has expanded over the years along with the development of new services.
“Asiakastieto understands our business activity, listens to our opinions and generates new ideas for new services together with us. We have also participated closely in further development of the existing services. PSD2 account information is an example of an interesting opportunity for us in the future,” Pia Wikgren says.